Technical problems
Pages, uploads, emails and links that do not work.
11 articles
- A page does not load or looks wrongReload the page, check your connection and update your browser. If it still looks wrong, try a private window or another browser.
- You were logged out unexpectedlyLog in again. A login ends when the browser clears its cookies, when you change your password or when you were away for a long time.
- A photo does not uploadCheck the format and the size. Photos need to be JPG or PNG with enough pixels, and the page names the reason when it refuses one.
- Emails from panty.com do not arriveLook in your spam folder, check the address in your settings and your email preferences, and mark our emails as not spam.
- A link from an email has expiredLinks in our emails work once and for a limited time. Log in the normal way, or ask for a new link.
- Push notifications do not arriveCheck that notifications are allowed for panty.com in your browser and for your browser in your phone's settings, then log in again.
- A video does not playCheck your connection and tap to try again. A video can also be locked for Premium, or its seller may have taken it out.For buyers
- Error messages when you sign upThe sign-up form names what to fix: a taken username, an email address that already has an account, a password that is too short or a form that timed out.
- Something was not savedWhen a change is refused, the page says so and nothing is changed. Check your connection, log in again if needed and repeat the step.
- Contact supportSearch the help center first. If your answer is not here, write to us through the contact form and give your username and what happened.
- Search the help centerType a few words into the search field at the top of the help center. Results appear while you type, and every article sits in a category.