A link from an email has expired
Links in our emails work once and for a limited time. Log in the normal way, or ask for a new link.
For your safety, the buttons in our emails stop working after a while, and the ones that log you in work only once. When that has happened, the page says This link has expired.
Why a link stops working
- It was already used. A login link works once.
- Its time ran out. A link you asked for yourself works for 60 minutes; the buttons in other emails work for a few days.
- A newer link replaced it.
- The account changed in the meantime, for example its password.
What to do
- Tap Go to log in and log in with your username or email and your password.
- Or ask for a fresh link. On the login page, choose the option for a login link or for a forgotten password.
- Use the newest email. If you asked several times, only the latest link is sure to work.
The link to choose your emails
The link Choose which emails you get at the bottom of our emails works for 30 days. After that, open your email preferences in your settings.
Good to know
Opening the email or looking at a preview of the link does not use it up. A link is used only when you confirm on the page it opens.
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