Skip to content
Messages and orders

You cannot write to a member

If a conversation has no text field or says the member can no longer receive messages, the member is gone, blocked you or was blocked by you.

Normally every conversation ends with a text field. When it is missing or the send button does not work, the page tells you why.

The member can no longer receive messages

The account was closed or is no longer active. Your old messages stay in your inbox, but new ones cannot be delivered.

You blocked the member, or the member blocked you

Blocking stops messages in both directions. If you blocked the member, the conversation says so and offers Unblock. Your list of blocked members is in your settings.

If the other member blocked you, you are not told who did it; you simply cannot write to them and do not see each other in lists.

You reached the hourly limit

The page shows the time from which you can write again. See the hourly message limit.

You are a seller on the free plan

Instead of the text field you see the note about Premium. See messages you cannot read.

You were logged out

The page says that you are logged out and that your message was not sent. Log in again and send it once more.

None of these

Reload the page. If the text field is still missing, contact support and name the member.

Was this helpful?