Refunds

There are two kinds of payments around panty.com, and they are treated differently.

A payment to a seller

What a buyer pays for an item goes directly to the seller. panty.com does not process that payment, never holds the money and is not a party to the sale. For that reason panty.com cannot refund or reverse it.

• Write to the seller first.
• If you paid through a payment service, ask that service about its dispute process.
• If you believe you were deceived, report the member. See something went wrong with an order.

A payment for Premium

Premium is paid to panty.com and, by card, billed by CCBill. What applies to a Premium payment is set out in the Terms. This help page does not add to them or change them.

• Cancelling stops the next renewal. Premium stays active until the end of the paid period.
• If you think a payment was taken by mistake, for example twice, contact support and name the day and the amount. Never send your card number.
• For a question about a card charge you can also ask CCBill's support.