Refunds
For an order, sort it out with the seller in your orders and confirm only a parcel that arrived. For a Premium payment, the Terms apply and support looks at your case.
A question about money back can be about an order or about Premium, and the two are handled differently.
An order from a seller
If an order does not arrive or is not what the listing showed, these are your steps.
- Tell the seller first, with a note on the order in your orders.
- Do not tap Yes, received for a parcel that did not arrive.
- If you believe you were deceived, report the member. See something went wrong with an order.
A payment for Premium
Premium is paid to panty.com and, by card, billed by CCBill. What applies to a Premium payment is set out in the Terms. This help page does not add to them or change them.
- Cancelling stops the next renewal. Premium stays active until the end of the paid period.
- If you think a payment was taken by mistake, for example twice, ask our support team and name the day and the amount. Never send your card number.
- For a question about a card charge you can also ask CCBill's support.
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