Something went wrong with an order
Write to the seller first and answer the sale card with Not yet. If that does not help, report her. panty.com cannot refund a payment between members.
Most problems are a late parcel or a misunderstanding, and one message solves them. If it does not, these are your steps.
Steps
- Write to the seller in the same conversation. Ask for the shipping date and, if she has one, the tracking number.
- If she marked the sale as sold to you and nothing arrived, tap Not yet on the card. Do not confirm an order you did not receive.
- Give the post a fair time, especially for parcels from another country.
- If she stops answering or you believe you were deceived, report her from her profile and choose Abuse or harassment, the reason that also covers scams. Add what happened and when.
- Block her if you do not want any more contact.
What panty.com can and cannot do
- A report goes to the moderation team. Accounts that break the rules are closed.
- panty.com is not a party to the sale and does not process the payment, so it cannot refund or reverse it.
- If you paid through a payment service, ask that service about its own dispute process.
Your order messages are your record. Keep them, and keep the conversation on panty.com.
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