Confirm that your order arrived
When the seller marks a sale as sold to you, a card appears in your orders. Tap Yes, received once the parcel is there, or Not yet.
After shipping, the seller marks the item as sold to you. You get an alert and a card in your order with her that asks Did it arrive?
Steps
- Open your orders and the order with the seller.
- Find the card that says she marked this as sold to you.
- Tap Yes, received once the parcel is in your hands.
- The review opens. You can rate her now or later, within 30 days.
If it has not arrived
Tap Not yet. The seller is told that it has not arrived, and she can mark the sale again once it has. Add a note to the same order and ask about the shipping.
Why it matters
- Only a sale you confirmed counts as a sale on her profile.
- Only a sale you confirmed can be reviewed. That is why reviews here come from real orders.
- There is one open sale per buyer and seller at a time, so tap one of the buttons on the card before the next order.
Thank you for telling us.
Sorry this did not help.
Contact support Tell us what you need and we will help you.