Your account is closed or limited
A closed account can no longer be used. A limited account has some features paused. In both cases support can tell you more.
When you log in and see a status page instead of your account, the page tells you which of three things is the case.
Confirm your email
The account was created but never activated. Open the activation link from your first email, or tap Send the link again. See the activation email did not arrive.
Your account is closed
The account was closed and cannot be used anymore. That happens when you deleted it yourself, or when it was closed for breaking the house rules.
If you would like to come back, write to support. They will tell you how.
Your account is limited
Some features are paused for this account right now. The page does not name a reason.
If you think this is a mistake or you have a question, write to support.
What to do
- Tap Contact support on the status page, or use the contact form.
- Give your username and the email address of the account.
- Describe briefly what you were doing when the page appeared.
Please do not open a second account in the meantime. It makes things harder to sort out.
Thank you for telling us.
Tell us what you need and we will help you.