A buyer wrote to you
New messages from buyers arrive in your messages with an alert. With Premium you read and answer them; on the free plan you see that someone wrote.
When a buyer contacts you, his message lands in your messages. You get an alert, and your home shows how many buyers are waiting for an answer.
With Premium
- Open your messages.
- Open the conversation.
- Read what he would like and answer. Agree on the total, the payment and the shipping there.
On the free plan
You see that a buyer wrote, not what he wrote. The message is marked as hidden, with a note that Premium lets you read it. Your listings stay live either way.
Answer quickly
- Buyers often write to several sellers. The first clear answer usually gets the order.
- Name the total with shipping in your first reply, if you can.
- Say how and when you ship, so the buyer does not have to ask.
Good to know
- You can send a listing into a conversation, so the buyer sees exactly which item you mean.
- A buyer who bothers you can be reported and blocked from the conversation.
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