Report a review

Reviews come from confirmed orders, so most of them simply say how an order went. A review that insults, names private details or has nothing to do with the order can be reported.

Steps

1. Open the profile and find the review.
2. Tap Report on the review.
3. The page confirms that the team will take a look.

Each member can report a review once. You cannot report a review you wrote yourself.

What can be reported

• Insults, threats or hate.
• Names, addresses or contact details.
• A text that is not about the order at all.

What is not a reason

A low rating, or an opinion you do not share. A buyer may say that the parcel was late or the item was not as described.

For sellers

• You can answer each review once in public, in up to 300 characters. A calm reply shows other buyers your side.
• A review cannot be deleted by you, and blocking the buyer does not remove it.

What happens then

The team looks at the review. One that breaks the rules is hidden. See what happens after a report.