You paid but Premium is not active
Premium switches on as soon as the payment is confirmed, usually within a minute. Reload the Premium page, and contact support if it stays off.
Premium is switched on by the confirmation of your payment, not by the tap on the pay button. Usually that takes less than a minute. Sometimes it takes longer.
Check first
- Open the Premium page while logged in. If it says Premium is active and shows a date, everything worked.
- Make sure you are logged in to the account you paid for.
- Reload the page after a minute.
What the page tells you
- We're confirming your payment: wait. The page updates by itself.
- This is taking longer than usual: your payment is not lost. Premium switches on as soon as it is confirmed, and you can leave the page.
- The card payment didn't go through: nothing was charged. Try again.
- We found no recent card payment for this account: the payment did not reach us, or it was made for another account.
Still not active
Contact support. Give your username, the day and the amount of the payment. Do not send your card number.
Thank you for telling us.
Sorry this did not help.
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