Your card was declined
Nothing was charged. Check the card details, ask your bank to allow the payment or try another card on the Premium page.
When a card payment does not go through, panty.com tells you so when you come back from the payment form, and nothing was charged. If you already had Premium, it stays active.
Common reasons
- A typing mistake in the card number, the expiry date or the security code.
- Not enough funds or a limit on the card.
- The bank blocked the payment, for example because it is an online payment in US dollars to a company abroad.
- The card does not allow recurring payments.
What to do
- Open the Premium page and try again, checking every field.
- Try another card.
- Ask your bank to allow the payment, then try again.
If it keeps failing
The decision to accept or decline a card is made by the bank and the payment processor, not by panty.com, and we do not see the reason in detail. If the payment page says that card payment is not available for your account, contact support.
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