A seller does not answer
Sellers on the free plan cannot read what you wrote, and not every seller is online every day. Write to sellers who were recently active and have Premium.
A missing answer is rarely about you. There are two common reasons, and both are easy to work around.
Why she may not answer
- She is on the free plan. A seller without Premium sees that someone wrote, but not what. She can only read and answer your message after she gets Premium.
- She has not been online. Some sellers log in every day, others once in a while.
- She is busy with other orders, or the request is not something she offers.
What you can do
- Look at her profile: when was she last active, and does she carry the Premium mark?
- In the sellers list, filter for Recently active and Premium, and write to one or two more sellers.
- Make your request specific. A clear question is easier to answer.
- Send a wish, so sellers who sell what you want see it. See tell sellers what you want.
- Send a direct order to many sellers at once. See send a direct order.
What not to do
Do not send the same message again and again. There is an hourly limit for messages, and repeated messages can be reported as spam.
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